Customer Testimonials

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Google Sep 22, 2022

My first official car out a dealership and it turned out to be a great experience. 😊

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Google Sep 21, 2022

This was our first time buying a Subaru and it was such a positive experience. No haggling with sales about add ons and price. Very simple and fast. Great customer service from salesman Jose and finance. Every car buying experience should be like this. We are very happy with our new 2023 Subaru Crosstrek!

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Google Sep 15, 2022

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Google Sep 10, 2022

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Google Sep 6, 2022

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Google Sep 4, 2022

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Google Sep 1, 2022

Very easy purchasing process including high value for my trade.

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Google Aug 30, 2022

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Google Aug 28, 2022

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Google Aug 26, 2022

Bert Ogden Subaru of Edinburg always offers the best customer service compared to the other car dealers that I've been to. Compared to other car dealers I don't ever feel pressured buying a vehicle from them. The car salesman Austin was great, he told us about all the car's features, was friendly and caring, and we felt genuinely impressed with how he handled the sale of our new vehicle.

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Google Aug 25, 2022

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Google Aug 21, 2022

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Google Aug 16, 2022

Great salesmen will definitely buy our next new car here, as well!!

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Google Aug 13, 2022

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Google Aug 13, 2022

Got the price I wanted and didn’t have to haggle much ! Alexander is a great guy and isn’t trying to upset everything but works with you!

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Google Aug 12, 2022

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Google Aug 12, 2022

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Google Jul 28, 2022

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Google Jul 17, 2022

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Google Jul 16, 2022

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Google Jul 8, 2022

Just purchased today a 2022 Subaru Limited XT from Bert Ogden Subaru in Edinburg and want to give a shout out for Michael and Christian for the flawless service. They made the acquisition simple and efficient. Thank you. Dr. And Mrs. Philip Lindsay

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Google Jul 7, 2022

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Google Jul 1, 2022

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Google Jun 28, 2022

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Google Jun 18, 2022

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Google Jun 16, 2022

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Google Jun 11, 2022

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Google Jun 11, 2022

Other than a couple of misunderstandings that were cleared up, this was a pretty good experience for this market place. Most dealerships don’t have “new” inventory & a list of interested parties. Bert Ogden made sure I got what I wanted & for that I am happy! If they have what you want, don’t wait for the market , is not getting any better soon! Thanks Johnny!

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Google Jun 7, 2022

Went to take a look at the Ascent. Left with a new Ascent. Wasn't expecting that but they made it super easy and friendly.

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Google Jun 6, 2022

Excelente (Translated by Google) Excellent

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Google May 29, 2022

Very satisfied with these guys! Excellent customer service getting me into my new car.

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Google May 28, 2022

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Google May 25, 2022

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Google May 19, 2022

Our salesman Mario was honest and upfront with us from the start and made it as easy of an experience as possible. We gave him our budget and he and the finance manager Eric did everything they could to find us vehicles within our budget instead of trying to show us vehicles that were out of our price range. We’ll definitely be back here for our next vehicle purchase.

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Google May 18, 2022

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Google May 17, 2022

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Google May 7, 2022

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Google Apr 24, 2022

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Google Apr 18, 2022

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Google Apr 13, 2022

Excellent customer service.

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Google Apr 10, 2022

Enjoyable shopping/buying experience. The Bert Ogden Subaru crew was courteous and knowledgeable about their vehicles. Financing was a breeze. Thanks to Jose and the rest of the staff, we became a proud part of the Subaru family!!!

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Google Apr 6, 2022

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Google Apr 4, 2022

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Google Apr 3, 2022

The Show floor was clean and nice! Staff was very nice and helpful! This is my 2nd time back with the Bert Ogden family a choice I don’t regret!

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Google Mar 26, 2022

I absolutely loved how flawless my experience was here at Bert Ogden Subaru of Edinburg- I came to the lot to browse- I was looking to purchase an Subaru Forester, but I was not ready to buy yet. (that I was aware of 🙂 ) Jose Guzman was outstanding as a sales representative for us because he listened to what I was looking for and why- and then he sold me the car that I needed, with all the options that I WANT on it. I came looking to by a Forester Wilderness. But my 2022 Forester sport is absolutely the car I ...

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Google Mar 22, 2022

Good service and nice staff..

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Google Mar 20, 2022

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Google Mar 20, 2022

Amazing place, everyone I talked to was super professional. Michael who sold me the car, was real straightforward. He worked with me on the price and I was out in 4hrs.

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Google Mar 17, 2022

Very pleasant experience buying my new crosstrek Love ❤️ the car JOHHNY was very professional as well as the manager and the finance department

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Google Mar 12, 2022

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Google Mar 9, 2022

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Google Mar 5, 2022

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Google Feb 28, 2022

I drove all the way in from San Antonio to work with the professionals at Bert Ogden Subaru. Johnny and Rafael truly provided me with a first class car buying experience. The entire staff at Bert Ogden Subaru, from the receptionist to the sales staff to the finance officer was top notch. If you're in the market for an off-road capable vehicle for the beach or the ranch, you can't go wrong with a Subaru.

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Google Feb 26, 2022

Buen trato, (Translated by Google) Good deal,

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Google Feb 23, 2022

Fast and friendly service.

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Google Feb 23, 2022

Every part of the deal was smooth. Everyone answered promptly and ethically. My husband and I felt comfortable with purchase thanks to the team.

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Google Feb 20, 2022

Jose Guzman was the gentleman that had me test drive Subaru Legacy. He was very knowledgeable on explaining the vehicle's display screen and other features of the car. Needless to say, I bought me a car. He even went out of his way and delivered MY new car to my residence. Super nice guy and courteous.

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Google Feb 15, 2022

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Google Feb 13, 2022

10/10 service and long post ahead I was in the market for a new vehicle but since the car buying process has always felt intimidating. My husband is no car buying expert but he can pick up "red flags" when it comes to knowing if someone is taking advantage of someone in terms of making a car deal (he's had some bad experiences before) so he decided to try out several dealers with me to see where he would feel comfortable taking me to sign for one without feeling scared or pressured. He had purchased a Subaru from ...

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Google Feb 12, 2022

Current vehicle market is all over the place right now sadly. If you don't NEED a vehicle then I'd suggest just wait out this s***storm until things begin to settle down. We were at this dealership several times and salesmen Jairo and Michael both helped us look for a vehicle we both liked and were the most patient, we never felt pressured or rushed to decide. We were looking for a vehicle at the right price (which is difficult now days), but we mainly wanted someone who could be transparent and accommodating with our needs and wants ...

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Google Feb 6, 2022

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Google Feb 3, 2022

Fast and smooth process in trading in my vehicle and getting a new Subaru Forester. Extremely pleased with the level of service provided.

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Google Jan 31, 2022

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Google Jan 30, 2022

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Google Jan 23, 2022

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Google Jan 22, 2022

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Google Jan 22, 2022

Great service and attention to detail! From the salesman Johnny H. And Finance Armando R.! Definitely recommend this dealership! Quick and smooth process.

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Google Jan 19, 2022

We came in wanting a base model Ascent but couldn’t pass up the amazing deal provided to us! Jose took good care of us and got us in a Brand new 2022 Subaru Ascent Limited. Dealership provides a relaxed buying experience that doesn’t make you feel like just another number. We were very pleased and would definitely recommend to friends and family.

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Google Jan 18, 2022

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Google Jan 8, 2022

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Google Jan 6, 2022

The sales personnel and finance manager were very polite and courteous. The salesman Johnny was very knowledgeable in explaining all the features of the Subaru we were interested in.

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Google Jan 6, 2022

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Google Jan 1, 2022

Amazing customer service. Staff goes out of their way to work with you and find the best options and deals for each customer. Thank you!

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Google Dec 30, 2021

Car came in but decided on a different model. Everyone was friendly and patient. The sales manager did a great job locating financing. The sales manager is getting out of state registration completed. We had not intended on buying the extended warranty but my husband said sometimes things happen for a reason. So not upset now. Have questions on how some things operate so going back tomorrow for instructions.

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Google Dec 28, 2021

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Google Dec 24, 2021

Quick and easy trip to BertOgden Subaru to maintain my 2016 Outback. Rick is superb, courteous, professional and warm-hearted, helped me to fix the issue and schedule a quick service. The overall process is quite smooth and takes much lesser time than I expected. Highly recommended for their service department especially Rick who is very helpful and nice. Would come again 🙂

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Google Dec 24, 2021

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Google Dec 20, 2021

Traded my BRZ for a WRX yesterday due to a bad knee. Super impressed with Johnny, Christian, and Goefff! What a great team. They made the experience easy. I can get in and out of the taller car ;way easier and my monthly payment is only slightly higher. Very happy with the awesome car and dealership staff Thanks, JJ Juárez

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Google Dec 10, 2021

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Google Nov 30, 2021

3rd Subaru and always a great experience. Excellent customer service.

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Google Nov 17, 2021

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Google Nov 13, 2021

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Google Nov 7, 2021

Great experience, Thank you Johnny for your extensive knowledge on all Subaru vehicles. Staff was very friendly and welcoming, highly recommend.

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Google Nov 6, 2021

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Google Nov 5, 2021

Very satisfied the sale person was excellent in explaining the features of the vehicle we purchased. Over all in my opinion the sale person was outstanding.

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Google Nov 4, 2021

Got me a car

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Google Oct 28, 2021

Was not great at communication. I requested written detail of final costs and never received it. I requested every thing ready at the time of my appointment 24 hours prior to appointment. The car was not ready for a test drive for over 30 min after my arrival. It was getting washed and filled up. Then without ever asking they added warranty costs to the final costs. That took more time to fix. 2.5 hours when it should have been less than an hour! My time is valuable and I don't like to waste it!

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Google Oct 21, 2021

Bought a new Subaru Crosstrek, staff was friendly received good trade in value for our old vehicles.

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Google Oct 14, 2021

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Google Oct 9, 2021

The best experience I ever had in customer service. The staff is amazing and extremely helpful. Johnny Horta was the sale associate that helped me get my new Crosstrek, he was extremely helpful and patient during the whole process. He was very professional and honest when choosing my vehicle. I highly recommend this place specially when you work with Johnny. Thank you for all you do!!

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Google Sep 22, 2021

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Google Sep 22, 2021

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Google Sep 9, 2021

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Google Sep 6, 2021

FAST FORWARD 1/8/2022 UPDATE: today I bought my 3rd Subaru within 4 years! Recently (Dec 2021) we were broadside in my 2020 Subaru Forester. The car was totaled but we were still alive, thanks to my Subaru Forester. ORIGINAL POST:Bought 2 new Subaru, sales staffs are nice! Service is a different story! Good manager left! Service writer attitude "No can't be done!". Didn't check car before releasing car to customer. My car was still DIRTY when I picked up, she said they don't do detail clean! Never got this kind of service and answer before! This is happening on ...

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Google Sep 5, 2021

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Google Aug 31, 2021

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Google Aug 20, 2021

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Google Aug 14, 2021

Thank you sales rep Jose. Customer service was spectacular. We went in looking at a specific used car, which had already been sold, so we got the same car, same price brand new. We also bought an additional certified pre-owned before the day was over. They are honest and willing to work with you to get the best deal possible. I would recommend Bert Ogden Subaru to everyone!


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