Customer Testimonials
Jesus Hernandez was a Rockstar. He always kept me abreast to what was going on. Clear, transparent information from everyone.
We got an Outback here. The staff were friendly and it wasnt a high-pressure environment.
Jairo is THE BEST salesman to go to! He got my dream car with a dream price, i will 1000% be back to shop with him
Like any dealership. It's going to be a while. My 2nd subaru and our first time we were upcharged drastically. Johnny and Mario really had patience with us with this 2nd purchase. They made sure we were leaving with what we wanted and not settling for anything less.
The entire staff was very attentive and friendly from the moment we arrived. Jose not only explained all the features of the Subaru Forester but also let us know the different options we had to get the most out of our investment.He was very kind and polite with us. Excellent customer service!!!
Excellent customer service
Jose provided amazing service on purchasing my subaru. Going far and beyond to making my experience exceptional. Thanks to mike as well, he did awesome and worked on his birthday. Thats commitment. Thanks again.
Bad and slow servive for an oil change. Rachel had a horrible attitude and didn't apologize. We were waiting for 3 hours when she realized I had added the tire rotation when they sent the upcharges through text. (By the way, rotations can be done in 10 minutes no matter what they say). My adviser would be to never add any upcharges.
Great customer service
I want to thank Jose and the Bert Ogden Subaru team for making my car-buying experience easy and enjoyable. I got the car make and model I wanted at a 2.9% interest rate. Thanks again.
We had an amazing experience buying our brand new 2025 Subaru Outback Wilderness!! Our salesman, Johnny Horta, was extremely knowledgeable and answered all our questions really well. We appreciate his patience and understanding of our wants and needs. Thank you so much for helping us with our purchase Johnny! We live our new Subaru!!
My wife and I were actually working with a dealer/ salesman from San Antonio. Went to Bert Ogden with a primary purpose of driving a couple models of Subaru’s. We were looking for a vehicle for our daughter that fit our budget. Salesman Jose got us into a couple of models for test drives. He was informative and polite. After test drives we communicated with both Jose and Michael (Sales Manager) what we were trying to accomplish. We told them we are working with another dealership. They offered us a better deal… but didn’t have a model in ... Read More Google - Sep 14, 2024
(Translated by Google) Good designs with affordable prices (Original) Buenos diseños con precios accesibles
i recently bought a car here, and the experience was fantastic! Jose and EJ were incredibly friendly, knowledgeable, and straight to the point. The entire process was smooth, and I couldn’t be happier with my subuwu <3. I highly recommend 10/10!
Amazing and friendly staff!! Eric R and Mike V were so helpful and didn’t make us feel like we were being pressured into anything. Buying a car can be a scary experience and we’ve had some bad calls in the past but they really made us feel like family and stopped at nothing to make sure we felt at peace with our purchase. They answered all our questions and we left with our dream car thanks to them!!
Rachel Torres was extremely helpful and super kind
Robert was extremely helpful and answered all my questions. I’ve always been nervous when it comes to buying new cars, but Robert put me at ease right away and made the experience an easy one! Mitchell in finance helped me secure a great deal with a low APR and I couldn’t be happier. I highly recommend Bert Ogden Subaru!
My wife and I went to the dealership and take advantage of the 3.9 finance and the New Manage at Subaru was awesome! All the staff were working late hours and treated us great! That's why I keep going back. Thank you.They are all great people.
I had a very great experience purchasing a car through Bert Ogden Subaru! They helped me out and the process was so smooth and streamlined! Jose Guzman was very approachable and laid back salesman so I knew I was in the right hands.
We had an amazing experience. Our salesman was very thorough and ensured every need of ours was met. He took the time to ask the right question's before showing us vehicles. He has also followed up to see if we had any questions about our nee vehicle.
Friendly Staff. Even the owner says Hi🖐🏻
Jose provided great service. Got my first Subaru here. It is great. Thanks!
Mr. Putty did an excellent job assisting me with the purchase of a Subaru Outback Wilderness. Mr. Putty took his time answering all of my questions, encouraging me to test drive multiple vehicle, and was patient while I decided on the right car for me. Mr. Lerma in financing was pleasant and knowledgeable with all of the paperwork. Both Mr. Putty and Mr. Lerma made the process easy.
Our sales experience was top notch. We had done internet research to narrow down our choice to two models. Our salesman Johnny took the time, despite the 100 plus degree temperature, to bring both our choices up to the display area and thoroughly explained the features as well as the similarities and differences between the 2025 Forester Touring and 2025 Outback Touring. Johnny and our Sales Manager Michael Velko went above and beyond to earn our business and give us the best deal possible for our new 2025 Subaru Outback Touring. Very pleased.
Our salesman, EJ is very professional and genuine to people’s concerns. Our experience buying a Subaru in Edinburg was without a doubt the best! I want to recognize EJ , Mike the sales manager, and Mr. Lerma Finance & Acct department for their outstanding customer service and professionalism! Thanks for taking care of us! It really meant a whole lot to my wife and I. We will definitely go back and buy another car there in the future. Keep up the great service!
The whole buying experience was excellent. Everyone at the dealership went above and beyond. I would recommend the dealership to anyone interested in buying a vehicle.Jonathan the salesman was very helpful with my purchase.
Johnny and Mario were VERY helpful and friendly. Any and all questions were welcomed. They made this whole process so easy, which I really appreciate because this is a very big commitment. I’m so happy with my purchase and glad that this is the team that helped me. 100% would recommend to friends and family.
Very friendly and honest Jesus has been an honor to work with very professional ty Jesus for your hard work .
Good experience all around. From them sharing the numbers breakdown via email to signing the paperwork and delivering the vehicle.
Everyone was ki d and Eric was just great. I had a very pleasant experience.
Raul in service and Marcos in sales made my transition into a new Crosstrek at a better than expected price a breeze.
I recently had the pleasure of working with EJ at Subaru, and I must say, his professionalism and expertise truly stood out during my car-buying experience. EJ went above and beyond to assist us with everything we needed, demonstrating a deep understanding of the Subaru lineup and helping us find the perfect vehicle to suit our needs. His friendly demeanor and impressive product knowledge made the entire process smooth and enjoyable. EJ's attention to detail and commitment to customer satisfaction are a true testament to his skills as a salesman. I highly recommend EJ to anyone looking for a ... Read More Google - Jun 25, 2024
The process was relatively quick. The staff was friendly.
Had a great experience. The employees were very knowledgeable and very patient.
Great customer service, Jose was professional and knowledgeable. Jose took time to answer all my questions and was not pushy like salesmen at other agencies. I am satisfied with my choice to go with Subaru. Jose, I appreciate your assistance in getting my Outback!
Professional and attentive.
I recently had the pleasure of being assisted by Johnny Horta during my visit, and I must say, his service was nothing short of phenomenal. From the moment I stepped into the store, he greeted me with a warm and professional welcome that immediately put me at ease.
Johnny Horta was incredibly knowledgeable about the products. He took the time to understand my needs and preferences, which made me feel valued as a customer. Not only did he answer all my questions with clarity and depth, but he also provided insightful recommendations that perfectly matched what I was looking for.
... Read More Google - May 4, 2024
Very good service, everyone was polite and helpful.
Great costumer serves. They helped with all my questions and concerns.
Super happy with my buying experience at Bert Ogden Subaru. I went in and traded my 2023 Mazda CX-30 for a larger vehicle with more features and received a great trade in value and a way lower APR !! My salesman Alexander and his team did everything to get me into a much better deal than I was in and for that I'm very happy and grateful. Thanks everyone at Berg Ogden for a wonderful experience, I'd definitely recommend them to anyone looking for great vehicles and savings.
Top of the line service as usual at any Bert Ogden dealership. The salesman, Jose Guzman, was very professional and knowledgeable. The atmosphere of the dealership was very professional, no salesmen standing around visiting, everyone was busy. Thank you Bert Ogden and Jose.
Very helpful and friendly service. My salesman José G. Was the best all I had to do was show up and sign! He does his best to acomodate to your needs! 100% recomend!
Mario and Brian were both very knowledgeable and very courteous and did a great job. Amanda went over the car features and did a great job too.
Thank you Robert Gomez I appreciate your fast and awesome service. We love our new WRX its a great addition to the family.
Great service, highly recommend!
Mariah was awesome as always. Best knowledge in service. She is an asset to Bert Ogden Service Dept.
I am very happy with the car buying experience at Bert Ogden. Salesman was helpful, personable, and low pressure.
2015 Subaru Forester with 75000 miles, and well cared for. So-called techs don't have proper certification, as evidenced by their incompetence. Stay away. Last year the techs reported, (after they had released the freon/coolant from the AC system) that I required a new compressor and evaporator ($3500). I knew the air was working well BEFORE I rolled it in for service. Fishy. Somehow, whether intentionally or accidentally, the AC system coolant had been released while at Bert Ogden for an oil change. After I left Bert Ogden, I took my car to my auto AC guy and he found nothing wrong ... Read More DealerRater - Mar 3, 2024
Experience was good with sales department but financing under Mariano was terrible. I almost decided to not by the car because of the way he talked to us.
(Translated by Google) Very attentive staff (Original) Personal muy atento
I was in the market to purchase a vehicle out of town however Johnny provided much better customer service and was very knowledgeable about my inquirieres. I decided to purchase locally instead because of this.
Bert Ogden Subaru is top shelf in customer service!! I live in San Antonio but have family in the Rio Grande Valley. I fell in love with the car on Sunday, and by Friday, they graciously had my car delivered to me with a knowledgeable and courteous sales associate who walked me through all the fantastic features of my new car. I highly recommend buying your next vehicle with the best in business, Bert Ogden Subaru! Ask for Johnny Horta!
Johnny made the whole experience so easy and comforting. He explained everything clearly and thoroughly. Very patient with all our questions. We are so proud to be part of the Subaru family!
Very good service and easy to work with
They was very friendly, professional, willing to work with you… Of course never as much as youu would like…. Lol.. This was my 2nd Subaru I’ve bough from them and will probably buy another there too.
Sales personnel are very knowledgeable and friendly. I recommend this dealership very much to anyone
Just wanted to state that I was in and out with the whole process, very informative salesman by the name Jose Guzmán. Would definitely go back for another vehicle.
Rudy took his time to explain all the features and benefits of owning a Subaru and I never felt pressured.
I had an awesome experience with Bert Ogden Subaru! Carlos convinced me to consider Subaru, and Johnny stuck with me through the whole process of me falling in love with my new vehicle!! They were all so helpful, patient and kind through the obstacles!! THEY WILL WORK WITH YOU!! I’m so thrilled to be part of the Subaru family!!
Everyone was friendly from the beginning to the end. My salesman Rudy was very informative and patient in helping me find the right vehicle.
These people are on point!!! Great sales & service
Easy no hassle experience, great financing
The saleman and finance man were extremely helpful full of information.
Excellent customer service. Very friendly, knowledgeable, and patient
Purchasing the Subaru Forester was a great experience here. Ask for Johnny Horta!!! Best salesman ever!! Explains everything thoroughly, goes above and beyond. Super helpful in every way. Thank you for being super patient with my wife and I while we decided on a vehicle, never felt pressured at all. Also want to give a shout out to Mr Sid Perez. Mr. Perez was extremely helpful in helping us out with the finances issues. Thank you all so very much and keep up the great work. We appreciate you guys very much!! Will definitely be purchasing another Subaru hopefully soon.
Rudy was great. As past employees of Chevy GMC my husband and I were very impressed with his easy going mannerism. Rudy has a great future before him.
(Translated by Google) The service is good, they have water and coffee for customers and a TV for you to watch while you wait, but they have no control to change it and make you more comfortable 😅 since they only show their commercials 🤷♀️ (Original) El servicio es bueno, tienen agua y cafe para los clientes y una tv para q mires mientras esperas, pero no tienen control para cambio de la misma y estes mas confortable 😅 ya q pasan solo comercial de ellos 🤷♀️
Amazing customer service
Christian (salesman)and Hector(Finance Manager) made the entire buying process very easy.They made sure I had the best deal with the best interest rate available.I highly recommend working with Bert Ogden Subaru.
We were very happy with our experience with our salesman Johnny, Rafael and Hector.