Customer Testimonials
My first official car out a dealership and it turned out to be a great experience. š
This was our first time buying a Subaru and it was such a positive experience. No haggling with sales about add ons and price. Very simple and fast. Great customer service from salesman Jose and finance. Every car buying experience should be like this. We are very happy with our new 2023 Subaru Crosstrek!
Very easy purchasing process including high value for my trade.
Bert Ogden Subaru of Edinburg always offers the best customer service compared to the other car dealers that I've been to. Compared to other car dealers I don't ever feel pressured buying a vehicle from them. The car salesman Austin was great, he told us about all the car's features, was friendly and caring, and we felt genuinely impressed with how he handled the sale of our new vehicle.
Great salesmen will definitely buy our next new car here, as well!!
Got the price I wanted and didnāt have to haggle much ! Alexander is a great guy and isnāt trying to upset everything but works with you!
Just purchased today a 2022 Subaru Limited XT from Bert Ogden Subaru in Edinburg and want to give a shout out for Michael and Christian for the flawless service. They made the acquisition simple and efficient. Thank you. Dr. And Mrs. Philip Lindsay
Other than a couple of misunderstandings that were cleared up, this was a pretty good experience for this market place. Most dealerships donāt have ānewā inventory & a list of interested parties. Bert Ogden made sure I got what I wanted & for that I am happy! If they have what you want, donāt wait for the market , is not getting any better soon! Thanks Johnny!
Went to take a look at the Ascent. Left with a new Ascent. Wasn't expecting that but they made it super easy and friendly.
Excelente (Translated by Google) Excellent
Very satisfied with these guys! Excellent customer service getting me into my new car.
Our salesman Mario was honest and upfront with us from the start and made it as easy of an experience as possible. We gave him our budget and he and the finance manager Eric did everything they could to find us vehicles within our budget instead of trying to show us vehicles that were out of our price range. Weāll definitely be back here for our next vehicle purchase.
Excellent customer service.
Enjoyable shopping/buying experience. The Bert Ogden Subaru crew was courteous and knowledgeable about their vehicles. Financing was a breeze. Thanks to Jose and the rest of the staff, we became a proud part of the Subaru family!!!
The Show floor was clean and nice! Staff was very nice and helpful! This is my 2nd time back with the Bert Ogden family a choice I donāt regret!
I absolutely loved how flawless my experience was here at Bert Ogden Subaru of Edinburg- I came to the lot to browse- I was looking to purchase an Subaru Forester, but I was not ready to buy yet. (that I was aware of š ) Jose Guzman was outstanding as a sales representative for us because he listened to what I was looking for and why- and then he sold me the car that I needed, with all the options that I WANT on it. I came looking to by a Forester Wilderness. But my 2022 Forester sport is absolutely the car I ...
Good service and nice staff..
Amazing place, everyone I talked to was super professional. Michael who sold me the car, was real straightforward. He worked with me on the price and I was out in 4hrs.
Very pleasant experience buying my new crosstrek Love ā¤ļø the car JOHHNY was very professional as well as the manager and the finance department
I drove all the way in from San Antonio to work with the professionals at Bert Ogden Subaru. Johnny and Rafael truly provided me with a first class car buying experience. The entire staff at Bert Ogden Subaru, from the receptionist to the sales staff to the finance officer was top notch. If you're in the market for an off-road capable vehicle for the beach or the ranch, you can't go wrong with a Subaru.
Buen trato, (Translated by Google) Good deal,
Fast and friendly service.
Every part of the deal was smooth. Everyone answered promptly and ethically. My husband and I felt comfortable with purchase thanks to the team.
Jose Guzman was the gentleman that had me test drive Subaru Legacy. He was very knowledgeable on explaining the vehicle's display screen and other features of the car. Needless to say, I bought me a car. He even went out of his way and delivered MY new car to my residence. Super nice guy and courteous.
10/10 service and long post ahead I was in the market for a new vehicle but since the car buying process has always felt intimidating. My husband is no car buying expert but he can pick up "red flags" when it comes to knowing if someone is taking advantage of someone in terms of making a car deal (he's had some bad experiences before) so he decided to try out several dealers with me to see where he would feel comfortable taking me to sign for one without feeling scared or pressured. He had purchased a Subaru from ...
Current vehicle market is all over the place right now sadly. If you don't NEED a vehicle then I'd suggest just wait out this s***storm until things begin to settle down. We were at this dealership several times and salesmen Jairo and Michael both helped us look for a vehicle we both liked and were the most patient, we never felt pressured or rushed to decide. We were looking for a vehicle at the right price (which is difficult now days), but we mainly wanted someone who could be transparent and accommodating with our needs and wants ...
Fast and smooth process in trading in my vehicle and getting a new Subaru Forester. Extremely pleased with the level of service provided.
Great service and attention to detail! From the salesman Johnny H. And Finance Armando R.! Definitely recommend this dealership! Quick and smooth process.
We came in wanting a base model Ascent but couldnāt pass up the amazing deal provided to us! Jose took good care of us and got us in a Brand new 2022 Subaru Ascent Limited. Dealership provides a relaxed buying experience that doesnāt make you feel like just another number. We were very pleased and would definitely recommend to friends and family.
The sales personnel and finance manager were very polite and courteous. The salesman Johnny was very knowledgeable in explaining all the features of the Subaru we were interested in.
Amazing customer service. Staff goes out of their way to work with you and find the best options and deals for each customer. Thank you!
Car came in but decided on a different model. Everyone was friendly and patient. The sales manager did a great job locating financing. The sales manager is getting out of state registration completed. We had not intended on buying the extended warranty but my husband said sometimes things happen for a reason. So not upset now. Have questions on how some things operate so going back tomorrow for instructions.
Quick and easy trip to BertOgden Subaru to maintain my 2016 Outback. Rick is superb, courteous, professional and warm-hearted, helped me to fix the issue and schedule a quick service. The overall process is quite smooth and takes much lesser time than I expected. Highly recommended for their service department especially Rick who is very helpful and nice. Would come again š
Traded my BRZ for a WRX yesterday due to a bad knee. Super impressed with Johnny, Christian, and Goefff! What a great team. They made the experience easy. I can get in and out of the taller car ;way easier and my monthly payment is only slightly higher. Very happy with the awesome car and dealership staff Thanks, JJ JuƔrez
3rd Subaru and always a great experience. Excellent customer service.
Great experience, Thank you Johnny for your extensive knowledge on all Subaru vehicles. Staff was very friendly and welcoming, highly recommend.
Very satisfied the sale person was excellent in explaining the features of the vehicle we purchased. Over all in my opinion the sale person was outstanding.
Got me a car
Was not great at communication. I requested written detail of final costs and never received it. I requested every thing ready at the time of my appointment 24 hours prior to appointment. The car was not ready for a test drive for over 30 min after my arrival. It was getting washed and filled up. Then without ever asking they added warranty costs to the final costs. That took more time to fix. 2.5 hours when it should have been less than an hour! My time is valuable and I don't like to waste it!
Bought a new Subaru Crosstrek, staff was friendly received good trade in value for our old vehicles.
The best experience I ever had in customer service. The staff is amazing and extremely helpful. Johnny Horta was the sale associate that helped me get my new Crosstrek, he was extremely helpful and patient during the whole process. He was very professional and honest when choosing my vehicle. I highly recommend this place specially when you work with Johnny. Thank you for all you do!!
FAST FORWARD 1/8/2022 UPDATE: today I bought my 3rd Subaru within 4 years! Recently (Dec 2021) we were broadside in my 2020 Subaru Forester. The car was totaled but we were still alive, thanks to my Subaru Forester. ORIGINAL POST:Bought 2 new Subaru, sales staffs are nice! Service is a different story! Good manager left! Service writer attitude "No can't be done!". Didn't check car before releasing car to customer. My car was still DIRTY when I picked up, she said they don't do detail clean! Never got this kind of service and answer before! This is happening on ...
Thank you sales rep Jose. Customer service was spectacular. We went in looking at a specific used car, which had already been sold, so we got the same car, same price brand new. We also bought an additional certified pre-owned before the day was over. They are honest and willing to work with you to get the best deal possible. I would recommend Bert Ogden Subaru to everyone!
Leave Us A Review